Right now, some Social Security offices are facing temporary closures and reduced hours because there aren’t enough workers available, mainly due to the ongoing government shutdown—the longest in US history so far. Even though most offices are still open, a few have had to close their doors early or shut down in-person services for part of the week, leaving many people uncertain about how and where to get help with their benefits. The Social Security Administration has said that these closings are mostly temporary and sometimes caused by facility updates, not just staffing issues.
For people who depend on Social Security, both retirement and disability payments are still being sent out as usual, thanks to laws that protect these benefits even when Congress hasn’t approved new spending. However, many SSA employees have been furloughed since October 1, and some local services, such as getting a new Medicare card or updating records, aren’t available in person right now. You can still handle many tasks online using a my Social Security account.
A government shutdown like this impacts millions of Americans in different ways—not only federal workers but anyone who relies on local offices for vital services. While key benefits continue without interruption, services such as cost-of-living adjustments and proof-of-income letters may be delayed. Offices will remain open with limited help available until leaders in Washington reach a deal to restart full government operations.
Understanding Social Security Office Updates, Why Are Some Offices Closing?
- Social Security offices are facing staff shortages due to the shutdown and other factors like planned renovations.
- Most offices remain open with limited services, but a few have had to close temporarily this week.
- The Social Security Administration says these disruptions are not widespread, but they affect in-person help for some customers.
Impact of the Shutdown on Operations
- Since Oct. 1, thousands of Social Security workers have been furloughed, lowering the number of staff available to help at local offices.
- Most payments, such as Social Security and Supplemental Security Income, are still being sent out on schedule because these programs don’t rely on new funding from Congress.
- Some services, like announcing next year’s cost-of-living increases, are delayed by the shutdown.
What Services Can You Get Now?
Certain services at local offices are still available, including:
- Applying for Social Security benefits or getting help with appeals
- Changing your address or direct deposit
- Reporting someone’s death for benefit purposes
- Updating or verifying your citizenship status
- Replacing lost Social Security payments or getting a critical payment issued
- Changing a representative payee or details for SSI recipients
- Issuing new or replacement Social Security cards
For other tasks—such as requesting a Medicare card replacement or proof-of-income letter—use your my Social Security online account.
Online account services:
- Request new documents
- Update personal information
- Access statements and benefit details
Timeline of the Shutdown
- The current shutdown started October 1 and has become the longest in US history.
- It lasts until lawmakers can agree on a funding plan to reopen government agencies.
- Past shutdowns have also led to service disruptions across many federal programs, impacting programs like college grants, food safety checks, and public facilities.
Services Available During the Shutdown
| Service Type | Available In-Person | Available Online | Notes |
|---|---|---|---|
| Apply for Social Security Benefits | Yes | Yes | Limited staff |
| Medicare Card Replacement | No | Yes | Use online account |
| Proof of Income Letter | No | Yes | Use online account |
| SS Card Replacement | Yes | Yes | May be delayed |
| Update Address/Deposit Info | Yes | Yes |
